I hope my articles encourage you to achieve Brazil Email List your goals.Interactive Voice Server: the mistakes to avoid June | Customer Relations Annoying on-hold music obsolete announcements endless choice menus... How can we move beyond these clichés and take full advantage of the many possibilities of the interactive voice server? Discover without further delay the missteps to avoid and how to achieve them to improve the satisfaction of your callers and thus your customer relations.
So up for grabs? Endless choice menus The vast majority of interactive voice servers implemented in businesses today consist of a DTMF menu. Although technology has helped revolutionize call management by automating qualification be wary of misuses of it! It's not easy for your callers to remember all of the choices on your menu especially when it's the first time they contact you.