The customer service function is usually focused on a single department either the sales department in the phases prior to the sale or the post-sales department once the customer has purchased the product or service. All of them are a fundamental part of the consumer's experience but cx is much more than that. Cx is transversal because the entire Graphics Design Service organization must be involved to based on a comprehensive and unique culture ensure that the experience that is delivered and that a person perceives is homogeneous differential and is also profitable for the company. All departments influence directly or indirectly how the customer perceives their relationship with the company.
Characteristics of the department vs the management levers given the functions that we have detailed above what defines the proper functioning of the customer service function are a series of characteristics such as agility the number of channels through which it is served the ratio of resolved incidents the number of complaints received the conversion rate or employee performance. They are characteristics of a function concepts that are managed on a daily basis in customer service departments and that we must activate and improve.